Bristol Myers Squibb Events & Meetings Center of Expertise (EMCoE) Lead in WARSAW, Poland
Events & Meetings Center of Expertise (EMCoE) Lead
Pharmaceutical Meetings Management is one of the fastest growing capabilities. The EMCoE lead in the Events & Meetings team proactively ensures that the needs of the business are met through strong, engaged collaboration with our Healthcare Professionals (HCPs), Commercial, R&D and Medical colleagues. They are an expert on the end to end Health Care professional interactions and meetings management process. Close alignment to the Commercial Business within the local market is crucial in addition to supporting training and resources specific to Meetings Management across the multi-disciplinary team.
Efficient meetings management and speed with HCP payments by the EMCoE team will enable incremental business performance through empowerment of the team to simplify processes, technologies and develop local innovative solutions that will enhance the overall customer experience (both internal and external) at BMS meetings and events. By demonstrating a strong value proposition to the Commercial business EMCoE will be able to deliver sustained long term operational cost savings without compromising efficiency.
MAJOR DUTIES AND RESPONSIBILITIES
Implement the strategic imperatives set by WWC HCP Meetings and Congresses
Lead, manage and develop the HCP interactions, congress and events team in accordance with strategies set by the WWC HCP Meeting and Congress leadership team
Actively partners with matrix leadership such as Strategy and Ops, Commercial, R&D and Medical and Legal & Compliance to ensure business needs are met
Drive the strategy and implementation for continuous improvement with standardization, process simplification and automation to elevate the customer experience.
Grow and develop an evolving customer focused organization internally and externally
Assess and analyze data to develop insights and KPI measurements to facilitate execution of long term business plans and growth.
KNOWLEDGE, SKILLS, and COMPETENCIES:
Insight and experience of working in a sales/marketing environment or experience in a commercial customer facing role of minimum 4-6 years
Experience of leading and managing complex projects in a changing business environment
Fluency in English and Polish
Business or Technical undergraduate degree preferably an MBA
team oriented approach with examples of diverse leadership
ability to work independently and effectively in an internal and external matrix environment, with strong interpersonal and influencing skills
Excellent written and verbal communication to facilitate relationships with direct reports, peers and management
ability to apply strong quantitative and analytical skills to provide business solutions with a customer-centric focus
ability to Influence others to adhere to Company’s policies and procedures and to take actions; especially those over which there is no formal authority
experience coaching and supporting others to achieve proficiency in defined systems and processes
to develop team management, organizational management and direct line leadership experience
to learn and improve the Meetings & Events channel to achieve the WWC and local market business strategy.
to share, learn and collaborate amongst the World Wide Commercialization team
to enhance process re-engineering, change management and communication skills working across the matrix with a wide range of business partners
to be part of an energizing, innovative and supportive culture with colleagues located in the markets, Capability Centers and in HQ.
to directly impact customer experience and development of resources
to develop an expert understanding of the changing healthcare environment and the customers within it
to learn program management such as demand management (who uses the service), performance management (do they like the service) and continuous improvement (what should be done to improve)
If you have what it takes to perform the role effectively, apply today and we will contact you back to discuss the details.
We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.
Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.