Bristol Myers Squibb Key Customer Manager in Uxbridge, United Kingdom

Bristol Myers Squibb (BMS) has one of the richest biopharmaceutical pipelines in the industry. We discover, develop, and manufacture lifesaving and life altering drugs in cancer, hepatitis C, heart disease, and other therapeutic areas. BMS also has one of the most reliable supply networks and our clinical operations program is among the best and busiest anywhere. We are a company that is forward thinking, a company in which diversity and inclusion are at the forefront of how we view our talent and how we work. Our science is second to none and the transformation work underway will enable us to continue to lead our peer group.

Bristol-Myers Squibb is in the final stages of completing a new state of the art large-scale biologics manufacturing facility in Cruiserath, Dublin 15, approximately $1 billion investment. Once completed, the new facility will significantly increase Bristol-Myers Squibb’s biologics manufacturing capacity and play a central role in its global manufacturing network.

A typical day might include the following:

  • Delivers relevant sales growth and defined targets through delivering key benefits of BMS products aligned to needs of HCPs and their patients.

  • Delivers agreed KPIs and metrics as defined by the brand plans., and Account Plans, developed based on the opportunities and challenges in a given geography.

  • Develops, implements and manages the Cross functional Account Plan in conjunction with line manager and aligned BMS colleagues.

  • Demonstrates comprehensive and in-depth environmental and competitor analysis skills e.g. SWOT, PEST

  • Applies customer mapping and process analysis to identify key decision-makers, influencers, stakeholders, and patient and funding flows within defined accounts

  • Applies detailed mapping and analysis to understand customer networks, interactions and decision-making processes

  • Works collaboratively to develop and share plans and gain commitment to secure additional resources to support plans

  • Removes barriers to gain access to healthcare professionals in accordance with BMS policy and the ABPI. At Clinical, Commissioning & Network Level.

  • Develops Strategic Customer Insight through information gathering and sharing

  • Demonstrates comprehensive and in-depth environmental and competitor analysis skills e.g. SWOT, PEST repeat of bullet 2

  • Develops compelling business cases through application of strong analytical and numerical skills, judgement and critical thinking

  • Develops productive business relationships with internal and external stakeholders at all levels.

  • Sets stretching and mutually beneficial goals and KPIs, with contingency plans identified

  • Leverages network to gain access to customers and decision-makers

  • Manages and facilitates resolution of issues and challenges

  • Demonstrates effective listening, questioning, presenting and negotiating skills

  • Uses in house systems to analyse and input data to improve productivity.

  • Continually develops awareness of healthcare industry dynamics, trends, competitors and customers

  • Completes administrative tasks within BMS processes and timeframes

  • Works in accordance with BMS policy and the ABPI code of practice.

  • Role will involve 95% of travelling

This job might be for you if:

  • Demonstrated success of Pharmaceutical sales

  • Demonstrated Understanding of the UK healthcare system and Pharmaceutical industry

  • Proven track record of Key Account Management

  • Degree educated (or equivalent)

  • ABPI qualification (or transferable)

  • Computer literate – proficient in Word, Excel, Email, Internet and ability to pick up new in-house systems

  • Living on or near territory

  • Current UK driving licence (or equivalent)

This geography cover by this vacancy is:

· Newcastle

· Sunderland/Durham

· Middlesbrough

· Leeds

· Hull

· Sheffield


  • Experience in oncology market

  • Previous Healthcare Management or Market Access experience

  • Demonstration of consistent ambition, drive and personal development in the workplace

  • Openness to give, receive and positively act on feedback

  • Personal ownership & accountability of results & behaviors

  • Innovative ways of working within compliance frameworks

  • Ability to work across multiple functions whilst building and maintaining productive and collaborative relationships – with internal and external stakeholders

  • Effective communication – with all stakeholders, both internally and externally

  • Willingness to share knowledge and best practice within the organisation

  • Adaptability - ability to work in a dynamic and changing environment

  • Tenacious and resilient

  • Demonstration of capability and success of developing key customers, advocates, opinion leaders on territory.

Why should you apply:

  • You will help patients in their fight against serious diseases and you will increase the survival of more people with cancer

  • You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.

  • You’ll get a very competitive salary and a great benefits package including an annual bonus, pension contribution, family health insurance, life insurance, on site gym and gain-sharing bonus.


Apply now by clicking the Apply button, or email me at for more information.

We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled