Bristol Myers Squibb P&CO Customer Relationship Manager in Princeton, New Jersey


This position is the primary Liaison with key internal stakeholders and external customers, ensuring strong business partner relationships and high customer satisfaction. This role is also responsible for providing leadership for P&CO related projects including process improvements, system enhancements and the operationalization of new and innovative contracting and pricing strategies. Additionally, this role is accountable for leading the P&CO cross-functional implementation for new launches.

Role and Responsibilities

Primary P&CO liaison to internal stakeholders for cross functional initiatives and projects including GMS, IT, VAP and the commercial Brand Teams.

Manage and monitor Customer relations and satisfaction. Work closely with Account Executives to understand industry trends in order to proactively drive evolution in P&CO service operations, classification and compliance.

Participate in multi-functional Launch Planning teams and interact with external parties to manage any product line extensions, new product launches, divestitures, acquisitions, and transitional services agreements.

Coordinate the execution of ad hoc initiatives requiring participation from P&CO.

Collaborate with OTC to manage initiatives requiring cross-functional oversight.

Provide leadership and advisory council for P&CO cross-functional workstreams related to systems enhancements needed to support innovative contracting and tiered pricing strategies.

Effectively builds key business relationships with Pricing & Reimbursement, Contract Operations, Pricing & Economics, Trade Operations and Brand teams to ensure in-depth understanding of developing strategies and that teams are properly aligned to meet business needs and compliance regulations.

Provide Customer and Contract subject matter expertise in support of P&CO daily operations

Evaluates business processes and suggests improvements for compliance and productivity

Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments


A minimum of 8 years of related experience

Strong Managerial/Supervisory experience

Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.

Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required

A broad knowledge of Pricing & Reimbursement functions and customer master data is required.

Experience with SAP and Model N revenue management system.

Ability to work effectively in a multi-site matrix organization.

Preferred Qualifications

CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.

Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.

Additional Qualifications

Bachelor's degree in Accounting, Finance, Business or related subjects is required

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.