Bristol Myers Squibb FSS OTC ANALYST in Buenos Aires, Argentina

Interfaces with customers to receive and manually process orders and handle billing, order, and account inquiries as well as complaints. Role is expected to investigate and resolve any issues for the customer while maintaining and projecting a professional image. Role will be required to be connected to warehouse to understand distribution situation for the customers.

JOB RESPONSIBILITIES:

  • Understand policies around order management and customer inquiries processes

  • Receive orders and enter them in SAP system after performing validations on order following defined business rules

  • Inform customers in case of quality issues related to product, recalls, or put on hold situations

  • Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs

  • Monitor all open orders until completion and address exceptions

  • Archive order and delivery documents

  • Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool

  • Route inquiries to related department

  • Investigate customer’s distribution complaints with warehouse

  • Handle customer complaints and disputes; resolve disputes; route disputes to the proper channels; determine root causes and inform customers of outcomes

  • Receive and resolve internal ad-hoc inquiries

ADDITIONAL RESPONSIBILITIES:

  • Manage orders for new product launches and special orders (e.g. clinical trials, free goods)

  • Support internal and external audits

  • Support special Order to Cash projects

Additional distribution services to customer (scheduled deliveries)

Functional

  • Strong interpersonal skills

  • General knowledge of Accounts Receivables or Customer Services.

  • Strong customer services background and skills

  • Ability to assess and promptly resolve problems

  • Strong quantitative and analytical skills

Technical

  • Ability to use SAP and other Customer Service applications desired.

  • Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)

Education:

Student or Graduate with degree in any of the following:

-Business Administration

-International Commerce

-Accounting

Languages:

English (Required)

Portuguese: (Desired)

We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.