Bristol Myers Squibb Technical Training Instructional Designer in IE, Multiple European Countries

Title: Technical Training Instructional Designer

Location: EU-IE-Dublin-Swords

Job Number: 1703567

Swords Laboratories is seeking to recruit an experienced Technical Writer and Instructional Designer to join the Technical Training and Development department on a permanent basis.

This role is essential for the definition of the technical writing and instructional design strategy of the site, the selection and implementation of the Content Authoring Tool, the co-design of the compliance document templates and the training & certification of the internal authors of controlled documents

Reporting to the TT&D Manager, key responsibilities of the Technical Writer and Instructional Designer include:

  • Excellent capacity to understand how equipment and processes work and translate this into effective training and procedural documents to be used on the shop floor for reference and training purposes.

  • Improve and upgrade, in cooperation with relevant stakeholders, the existing documentation by reviewing it from an end-user training perspective to ensure its effectiveness

  • Select, onboard, manage and evaluate the vendors required to create bespoke eLearning courses.

  • Responsible for progressively training and assessing the document authors to carry out the above tasks independently; provide ongoing coaching for them and be their escalation point.

  • Review and make recommendations on particular training methods and communications channel to impart the knowledge, responsible for making the decisions regarding training delivery methodology and aligning the activity of the Training Partners, providing them with , lead the decision.

  • Be the “go-to” person and subject matter expert for the content authoring tool and look for continuous improvement opportunities.

  • Responsible for the technical writing and instructional design methodologies for the Site. This includes the creation of the training document templates and the upgrade of the current controlled documents (SOP,WI, TA,TP), in cooperation with QC-QA and EHS, to ensure they satisfy the training requirements.

  • Creation of eLearning modules in collaboration with vendors to satisfy the requirements of the site.

  • Accountable for the development of the Content Authoring software, contributing to the scoping, testing and implementation phases of new functionalities.

  • Accountable for the continuous improvement of the team processes, researching opportunities to share best practices (e.g.: Industry events, online communities) and discuss their implementation within the team.

  • Definition of the processes and tools to ensure effective writing/documentation for the Operations group to include but not limited to, SOPs, CAPAs, Training Packages, Work Instructions, Master Production Records.


Qualifications and Experience required:

  • Problems solving skills, interpersonal skills functional knowledge of the area

  • Proven experience with SAP Enable Now, Articulate Storyline, Adobe Captivate, Ancile uPerform

  • Experience with Standard Work and Training Within Industry approaches

  • Qualified candidates will hold a bachelor’s degree and have minimum of 4 years of technical writing experience (SOPs, CAPAs, Customer Complaints, Investigations, etc.) in the pharmaceutical or biotech industry is required

  • Familiarity and exposure to pharmaceutical manufacturing and production is required

  • Relevant experience in Safety, Pharmacovigilance, quality assurance, or clinical in the pharmaceutical industry is a plus

  • Proficient with Pivot and data manipulation with Ms Excel and working knowledge of SharePoint OnLine

  • Strong organizational/planning and co-ordination skills, with the ability to prioritize and multitask, with the proven ability to take initiative

  • Excellent communication skills and the ability to influence others and stakeholder management

Suitable candidates should be qualified to degree level in Communication/ Training discipline and 4-5years work experience, preferably in a highly regulated industry sector.

Bristol-Myers Squibb is an equal opportunities employer.

Job: Gen/Multi Mfrg Ops